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ODYSSEY FAQ'S

Why ODYSSEY CAPTURED, WHAT DOES IT MEAN?

Embark on an inspiring journey with us, where every frame encapsulates the essence of a life filled with love, happiness, and unforgettable adventures. It's not about waiting for the perfect moment, it's about living and reveling in every experience. Life and its moments pass swiftly, making it challenging to revisit and fully appreciate the most important chapters. From the imprint of little feet in the sand to the timeless smile of a grandparent, from the shine of a cherished ring to the excitment of your passions. Each fragment contributes to a story that weaves your past, present, and future. Our meticulously crafted films and images act as a timeless capsule, preserving the emotions, smiles, and tears that define your unique journey. Whether you're savoring these moments now or dreaming of a future with kids, our consciously developed creations allow you to press play and be transported back in time. No more wistful "oh, were the days" or "do you remember when?" It's an eternal copy of those cherished moments, a legacy that lingers for those you leave behind.

IS ODYSSEY CAPTURED YOUR ONLY BUSINESS?

Our journey didn't start with Captured, and it certainly doesn't end here either. We have founded and built from the ground up three other businesses. That may sound crazy right? But each one holds a lot of significance in our lives and stems from the lack of anything similar to our standards in life and on the market. We currently have Odyssey Label, Odyssey Customs, Odyssey Campers and Odyssey Captured. Im sure that won't be the end of our business ventures, but it's a start in the right direction for our journey. Not to mention, Odyssey is life, and we will do whatever we can to inspire others to follow theirs.

WHY SHOULD I INVEST IN ODYSSEY CAPTURED?

Pursuing our passion for Captured wasn't done out of a hunch. WE genuinely love the crap out of grabbing and creating moments. We have an ever-igniting fire in our soul for putting everything we have into what we love. All that know us will say we never settle for second best or accept less then perfect. That's our promise to you, to always provide the most rewarding experience and memorable content you'll forever cherish! We have done this collectively for more than 10 years. Spent years working on our skills, fine-tuning our editing and creative process. We wont offer you our work if we weren't confident in what we can produce. So rest assured, your investment with us is worth it!

Wedding FAQ's

where are you located and how far will you travel?

Located in the picturesque Northern Rivers of NSW, we're proud to offer our services across all of Australia. No matter where your event is, we're excited to bring our expertise to you. Get in touch to discover how surprisingly affordable it is for us to travel to your location. We're dedicated to making your special day memorable, no matter the distance.

Do you require a deposit to book?

To confirm and reserve your special date in our calendar, we ask for a simple 25% deposit based on your selected package. This initial step is our way of dedicating our services exclusively to you on your big day. It's not just about securing a date, it's about ensuring our complete focus and commitment to making your event unforgettable.

how does payment and due dates work?

Once you secure your wedding date with a 25% deposit, the remaining process is designed for your utmost convenience. The final balance for our services is due 7 days prior to your wedding, ensuring all financial details are comfortably settled well ahead of time. This allows you to fully immerse yourself in the joy of your special day, free from any last-minute financial worries. Additionally, for your convenience, you have the option to pay the full amount at any point between now and the 7-day deadline. We also understand the benefits of flexibility in payment, so we offer the option of split payments to make the final amount more manageable. Our aim is to make the process as stress-free and accommodating as possible for you.

DO YOU OFFER PAYMENT PLANS?

Yes, we completely understand that managing a budget for such a special occasion can be challenging. To help ease this process, we offer flexible payment plans upon request. If this option suits your needs, simply let us know and we'll be happy to arrange a payment schedule that aligns with your budgeting requirements. Our goal is to make your experience as stress-free as possible, allowing you to focus on the joy of your event rather than the financial details.

how can i pay?

Once you have submitted your request and have accepted your package/additions, we will issue an invoice for the deposit. This can be paid using online payment systems through PayPal or Credit Card. For the remaining amount of your package, we can organise this to be paid before or after your special day, and this can be arranged via cash or online payment.

Is drone included in the packages?

Our videography packages include drone coverage as a standard feature, ensuring a spectacular aerial perspective of your event. For our photography packages, drone shots are also available upon request. However, please note that drone usage is subject to the specific location and weather conditions on the day of the event. We always strive to capture the details and scale of your special day from every breathtaking angle, while ensuring safety and compliance with local regulations.

i'm uncomfortable on camera, can you help?

For us, there is no greater reward than ensuring your day is not only memorable but also filled with fun and joy. We cherish the candid moments that truly capture the essence of your special day. Our approach is all about making you feel comfortable and at ease, allowing your natural emotions to shine through. We take the time to understand your preferences and work discreetly, ensuring that your day remains uninterrupted and as enjoyable as possible.

What is 'HYBRID' shooting and why don't you offer it for Weddings?

Hybrid shooting, where a single creator alternates between photography and videography, is practical for family, business, and adventure packages, but presents challenges for weddings. Weddings are filled with fast, unique moments that demand specialized attention. While a stationary camera can record events, it can't capture the dynamic emotional depth that dedicated professionals achieve. At Odyssey Captured, we offer hybrid shooting for less dynamic events but opt for specialized experts in photography and videography for weddings. This approach ensures every significant and fleeting moment is captured with the full attention and expertise it deserves, preserving your special day in all its detail and emotion.

i've already got a photographer or videographer booked, will you work alongside them?

Thank you for considering Odyssey Captured for your event. Our standard practice is to serve as the sole provider of photography & videography services. This policy is in place to guarantee a consistent style and to avoid any potential conflicts or coverage overlaps, ensuring the highest quality of work.

That being said, we recognize that every event has its unique aspects. We are open to discussing collaborative opportunities on an individual basis, particularly if the other vendor's professionalism and creative approach are in harmony with our own standards and style. We appreciate your understanding of our typical approach, and while we do prioritize exclusivity, we are flexible to accommodate exceptional situations.

what is the turnaround time on my gallery?

We fully understand the excitement and anticipation surrounding your big day, and that's why we take great pride in offering a remarkably swift turnaround for your full online photo gallery. Expect to relive the magic through our lenses within just 6-13 weeks of your wedding day.

For those who have opted for our videography services, we ensure a similarly prompt delivery. You can look forward to receiving your teaser film within 4 weeks, and the full highlight film will be ready to captivate you between 8-16 weeks post wedding.

Our commitment to this prompt delivery comes from a finely-tuned editing workflow that we have perfected over time. Rest assured, this swift service is provided without ever compromising on the quality and beauty of your precious memories.

What should i include in my coverage?

Every moment of your wedding day holds equal importance, and we truly believe this. Whether you're planning a grand celebration or an intimate elopement with just 3 hours of coverage, we're here to capture every detail through photography or videography.

Preparation: This is where the magic begins. We capture the getting-ready moments filled with smiles, tears, and excitement. Witnessing you in your prime, radiating happiness and anticipation, is truly remarkable. These intimate shots are not just pictures; they're the beginning of your story.

Bride & Groom Portraits: These are moments of pure, unfiltered love. It's just the two of you, lost in each other, encapsulating the essence of your bond. These portraits are a timeless testament to the love and joy you share.

Bridal Party Portraits: The people you've chosen to stand by your side are an integral part of your journey. Capturing the camaraderie, laughter, and shared joy within your bridal party adds a unique and vibrant dimension to your collection.

Family Portraits: Your wedding day is a perfect opportunity to create lasting family memories. Dressed in your best, these portraits are a valuable addition to your family legacy. Don't worry about the little ones or less cooperative members; we specialize in capturing everyone at their best.

Reception: As the celebrations unwind, the reception offers a treasure trove of candid moments. From the joyous mingling to the emotional arrival of the newlyweds, we capture the essence of this celebration - the laughter, the tears, and the shared happiness.

Every stage of your day is a chapter in your story, and we're dedicated to capturing it all, ensuring that the memories we create together are as enduring as your love.

CAPTURED FAQ'S

How many pictures will we receive?

All our sessions and quotes come with a guaranteed minimum number of photographs. As enthusiastic photographers, we often find ourselves capturing more moments than initially planned. Time is a crucial factor in our work. Our primary commitment is to deliver at least the quoted number of images. However, when time and circumstances allow, and we end up with a larger collection of great shots, we happily include all these additional edited images in your gallery at no extra cost.

It's important to note that this bonus is not a certainty for every session due to varying conditions and time constraints. So, if you specifically require more images than the initial quote, we can certainly accommodate this request with a longer coverage time. This way, you have the flexibility to ensure you get exactly the number of images you desire.

What if i don't know what i want?

Thats why we are here, our creativity knows no bounds, and we're eager to explore any unique ideas that will bring your special moments to life. Whether it's capturing the love you share with your family, the excitement of an outdoor adventure, or the bond with your pet, we focus on what's dear to you. We specialize in capturing authentic, spontaneous moments that truly tell your story.
Rest assured, our aim is to create a collection of images that reflect the real, raw emotions of your experience. It’s not just about taking pictures; it’s about crafting a narrative that resonates with depth and meaning, one that you'll treasure as much as we enjoy creating it.

WHO DOES THE PHOTOGRAPHY AND VIDEOGRAPHY?

Our shared passion for photography and videography is what drives us. There are countless benefits to this dual approach, both for us as creators and for you as our client. Whether you choose one of us or both, you're guaranteed to receive incredible content. But when you opt for the two of us together, the results are even more extraordinary.

Having both of us, each talented in different but complementary fields, allows us to craft a story that's not just unique, but multidimensional. We thrive on collaborating, constantly exchanging advice, feedback, and stylistic ideas. This synergy lets us capture moments in diverse ways, blending different perspectives and insights seamlessly.

So, when it's your time to witness the difference, rest assured that whether it's Chan or Dave, or both of us together, we've got you covered. We’re here to ensure that your special moments are captured in the most captivating and unique way possible.

what do you capture?

The real question is, what don't we capture? the answer is, well there's hardly anything we're not willing to take on! We thrive on challenges and embrace a wide range of photography or videography opportunities. From capturing the unique personality of a family pet to the profound moments of a birth, or even documenting an entire journey in a documentary, we're ready for it all.

Our approach is to remain open and adaptable to your needs, no matter how unique or demanding they might be. We're here to provide a customized quote that aligns with your specific requirements, ensuring that you receive a service that's as unique and special as your photography or videography needs.